We would like to know how you and other patients perceive our surgery and how we can improve our services. To that end we have established a Patient Participation Group [PPG]. The overall aim of our group is to develop a positive and constructive relationship between patients and the practice.
A PPG can:
- Offer patient feedback about their experiences with the surgery
- Improve patient education in chronic illness
- Help the practice improve services
- Improve communication and be actively involved with patient surveys
- Help to promote good health
- Offer practical support to the practice
A PPG isn’t:
- A forum for complaints
- A fundraising organisation
- A time consuming activity
The key roles are to:
- Create and improve two-way communication between patients and the practice
- Bring a sense of partnership between the practice and patients
- Provide an avenue for patients to input into the way facilities and services are planned and provided
- Collect patient opinions and experiences to help the practice to evaluate its services
The PPG aims to be a representative sample of our registered patients and consists of young people, workers, retirees, people with long term conditions and people with first hand experience of caring for others.
We are always interested to know whether any patient feels they can input to the PPG and we are happy to discuss this further with you. If you would like to participate in the PPG please contact the Practice Manager, Debbie Breen, or the PPG Chair, David Tippins, via reception, to discuss the next steps.
The PPG meets at the practice during lunchtimes and is also involved in conducting patient surveys, particularly centred on patient education, information and communication.
Each year, the PPG supports us to conduct our annual patient survey.
Members of the PPG conduct the survey in the waiting room with clip boards and copies of the survey for patients to complete.
Patients who are unable to come into the surgery and wish to participate in the survey have the option of completing the survey via the website.
We would like to thank all the patients and PPG members who help to complete the survey each year. The results are discussed with the GPs and Practice team and are published here on the website. They are used to make improvements to services where necessary.
A summary of the work of the PPG, patient survey results and PPG newsletters can be viewed here.