Millbarn Medical Centre

01494 675303

Information for Patients Regarding Wuhan Novel Coronavirus Infection (COVID-19)

The NHS and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal. At present Millbarn is inundated with Coronavirus queries and needs your help. The front door of the surgery is now locked and we ask all patients to telephone the surgery rather than dropping in. Please read the important information below.

All requests for appointments will be triaged by the doctors who will manage your request either by a prescription, telephone call or a video consultation.  Routine screening such as cervical smears, diabetic and asthma checks are not being undertaken, and only urgent blood tests will be provided. Prescription requests should ideally be done on line using Patient Access or the NHS App, or posted through the letterbox.  You can register for Patient Access on this website, under On Line Services. If an appointment has been made for you after doctor triage, please wait at the front door and a receptionist will let you in.

The best place for up to date advice is

NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do. Use this service if:

  • you think you might have coronavirus, including respiratory symptoms of cough, cold or fever;
  • you’ve been in close contact with someone with coronavirus.


There is no need to stockplie prescriptions early or ask for inhalers if you have never had them before. We cannot issue paracetamol for Coronavirus or other flu-like symptoms. Please use Patient Access or NHS App for repeat scripts. This will help us to keep providing care to those that need it most.

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands. Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to book a telephone or video consultation if needed. Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

The latest information for members of the public can be found here

Further information and advice from Public Health England is available at


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